FAQ: Shipping & Returns
SHIPPING CERAMICS
All orders destined for outside Morocco are fulfilled by DHL, shipped from our atelier in Marrakech.
For stocked items, orders are processed for shipment within 2—3 days
For custom orders, you will have been quoted your leadtime (for making and shipping) at the time of your order.
Please note, we are unable to make any changes after your order has been confirmed. In the event of a delay, you will be notified by email.
We offer free shipping across Morocco.
International shipping is calculated in Euro and does not include import duty which will be country-specific and based on delivery address. Please check your country’s customs rates before purchasing.
We ship to most countries, except for Russia and Israel as it is not possible to ship directly from Morocco.
All shipments outside of Morocco are sent with DHL express delivery, a tracking number is provided with the shipping confirmation email.
DUTIES AND TAXES
If the receiver refuses to pay taxes and duties or refuses the delivery for any other reason, the item(s) will be returned to our atelier and the order will be refunded once the item has returned intact, excluding outgoing shipping fee, return shipping fee, and a 100€ handling and restocking fee. Please note that the duty and sales taxes are non-refundable through SOFI MODI.
TRACKING YOUR DELIVERY
A DHL tracking link will be sent to you via email once your order has shipped. Once you have received your tracking information you can Track Your Order from our website.
REFUNDS & EXCHANGES
Unfortunately, we do not accept refunds or exchanges for change of mind purchases.
FAQs
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It all begins with an idea. Maybe you want to launch a business. Maybe you want to turn a hobby into something more. Or maybe you have a creative project to share with the world. Whatever it is, the way you tell your story online can make all the difference.
This is a frequently asked question?
It all begins with an idea. Maybe you want to launch a business. Maybe you want to turn a hobby into something more. Or maybe you have a creative project to share with the world. Whatever it is, the way you tell your story online can make all the difference.
This is a frequently asked question?
It all begins with an idea. Maybe you want to launch a business. Maybe you want to turn a hobby into something more. Or maybe you have a creative project to share with the world. Whatever it is, the way you tell your story online can make all the difference.
This is a frequently asked question?
It all begins with an idea. Maybe you want to launch a business. Maybe you want to turn a hobby into something more. Or maybe you have a creative project to share with the world. Whatever it is, the way you tell your story online can make all the difference.