Terms of Service
Effective Date: January 2025
At SOFi MODi We take great pride in creating beautiful, handmade ceramics. Your safety and satisfaction are our top priorities. By using our website and purchasing our products, you agree to comply with the following safety-related terms.
PRODUCT INFORMATION
Handmade Craftsmanship: Our ceramics are handcrafted and painted. Colour, texture and shape variations are inevitable and are part of the allure of handmade pottery.
Lead-Free Glazing: Our ceramics are coated in European lead free glaze, making it completely safe to contain and consume hot foods and liquids.
SAFETY GUIDELINES
Dishwasher and Microwave Safety: Our earthern—ware clay dinnerware is safe for occasional dishwasher use but pieces are preferably hand-washed and not to be used in the microwave. We recommend avoiding extreme temperature changes to prevent cracks or chips. However, they can be oven-heated for serving
Sharp Edges and Fragility: Ceramics will break when dropped with force or when impacting hard objects, other ceramics and or surfaces. The glaze that coats the pottery contains glass, care is needed in handling broken or chipped items and to be kept away from children and pets.
Burn Hazards: Ceramics can will hold heat so please handle with care as items such as tea and coffee cups can be hot to the touch. Handle with caution
ORDERING AND PAYMENT
Order Confirmation: After placing an order, you will receive an email confirmation. Please note that this does not constitute an acceptance of your order, and we may cancel or reject an order for any reason.
Pricing: All prices are listed in Euro. Prices do not include taxes or shipping costs, which will be added during checkout.
Payment Methods: We accept payments through [list payment methods such as credit
DAMAGED ITEMS
If your item arrives damaged, please contact us within 2 days of receipt. We may request photographs of the damaged item and original packaging to assist with your claim. We will offer a replacement or refund at our discretion.